It was a special moment at the home of nonagenarian and MTN customer, Pa Paul Ijeh in Igbuzor, Aniocha South Local Government Area, Delta State, during a courtesy visit by officials the company to appreciate one of its oldest customers.
As part of its continuous drive to enhance customer service delivery while providing a distinct experience for its customers, MTN has initiated a regular KYC (Know Your Customer) exercise, which Pa Ijeh responded to at the Asaba Walk-in Centre on March 21, 2017.
According to MTN’s Regional Customer Operations Manager (Asaba), Uchechukwu Okoroafor, staffs at the centre were delighted to meet one of MTN’s eldest customers.
“We are happy to have customers who remain faithful and loyal to our brand. We consider ourselves privileged to serve special men and women like Pa Ijeh, who are a part of the generation that fought to establish this great nation.
The 97 year old was patient and pleasant, engaging animatedly as his records were reviewed and updated. His attitude and disposition struck a chord and we decided to do something extra to express our appreciation and to specially recognize and celebrate him.”
Leading the team of MTN officials, Okoroafor presented the elder statesman with several gifts on behalf of the company, which include a phone, airtime, the new Lumos mobile electricity system with a year’s subscription and a special letter of recognition.
Pa Ijeh was excited as he made the first call to his son on his new phone. He also expressed delight over the installation of the Lumos Mobile Electricity solution, powered by MTN, and designed to deliver uninterrupted power supply to his house using solar energy.
He also called on other organisations to follow in MTN’s steps by showing appreciation to their customers to ensure continuous patronage. Other officials on the courtesy visit were MTN’s Regional Sales Manager, Mr. Ifeanyi Otuya; Enterprise Business SME Sales Manager, Gloria Ozako; and Acting Senior Customer Relationship Partner, Asaba Service Walk-in Centre, Ms. Ifeyinwa Ilozor.